ZUMA CLANE

Introducing the CLAE x CLANE collaboration, where innovative design meets bold style. Together, we’ve created a statement shoe that embodies the spirit of both brands. This exclusive model features striking silver leather on our ZUMA runner, blending functionality with a high-fashion aesthetic.

CLANE is a contemporary Japanese fashion brand founded by esteemed creative director and CEO Ena Matsumoto. Guided by the concept of 'ORIGINAL STANDARD,' CLANE redefines the notion of 'standard' by incorporating modern patterns, innovative materials, and forward-thinking designs into each collection—resulting in fresh, dynamic silhouettes.

EXCHANGES AND RETURNS:

At CLAE we want you to be fully satisfied with your purchase. If, for any reason, you decide you would like to return a full price item, we accept returns in unworn, new condition for refund or exchange. Orders have 30 days from the date of purchase to return eligible items for exchange or refund. All footwear must be returned with the original, undamaged, unmarked CLAE shoe box, inside of a separate shipping box marked with the RMA#. Please note: Return shipping fees are the customer's responsibility.

To request a return visit our Return Portal.  

To initiate a return you will need your order number and the email you used to place the order.

For continental US orders: all sale items are not eligible for refund, only exchange or store credit.

Sale items include all items that have been marked down.

CLAE offers Free Ground shipping to you on your first exchange items for orders within the Continental US. For exchanges outside of the Continental US, standard shipping charges will apply.

• Refunds will be made to the original form of payment.
• CLAE does not refund shipping charges.
• Refused shipments are subject to all applicable shipping charges.
• Physical Retail Store and Other Online Retail Purchases unfortunately cannot be accepted for exchanges or refunds from clae.com

Upon receipt of your returned merchandise, we will proceed with your exchange or refund. Please allow 3-5 days to process your exchange or refund. Exchange requests greater than the original purchase will require an additional payment for any price difference-a separate email containing a link to complete the exchange purchase will be sent for the difference in price from the original order. For PayPal orders greater than the original purchase, CLAE will send an invoice for the difference in price. Exchange orders less than the original purchase will be refunded the difference in price to the original form of payment.

Please Note: When shipping items back to CLAE, customers should choose a shipping service that offers tracking and insure the item for full value. CLAE is not responsible for damaged or lost shipments.

INTERNATIONAL:

International shipments are eligible for returns; however, customers are responsible for shipping the items back to our facility in California. The only exception is for the following country:

• Switzerland
• Romania
• Bulgaria
• Findland
• Norway
• Greece

where returns can be sent to our EU headquarters. For more information and return instructions, please visit our Return Portal.  

TO CONTACT US:

For Customer Service, please call us at +1.844.411.2523 Monday - Friday 9:00AM to 4:00PM Pacific Standard Time, or email us at support@clae.com