CONTINENTAL US SHIPPING:

Please note orders placed after 11:00am PST will be processed the following business day and may take three to five business days for processing. 

Shipping & Handling: For your convenience, we offer options depending on the shipping time you prefer. The rate options are automatically calculated based on your shipping address through FedEx or USPS and are minimum shipping time estimates, and do not include processing time frames. CLAE cannot guarantee delivery times.

If you need to add a signature required upon delivery of your order, you may do so by adding the option to your cart prior to checkout. Please note that packages without a signature required are uninsured.

Simply search 'signature' and both options will come up:

  • $4.25 for FedEx shipments 
  • $2.90 for USPS shipments 

FedEx cannot deliver to APO, FPO, P.O. Boxes or anywhere outside the continental U.S & CLAE is not responsible for lost or stolen packages. Proof of Delivery may be obtained upon request by emailing support@clae.com.

Different bill to & ship to: CLAE uses several measures to protect our customers from fraud. One of these measures is to check if the shipping and billing addresses provided during checkout are the same. If these addresses do not match, a customer service representative may contact the cardholder to verify the order legitimacy prior to it being processed. In some cases, this may delay the order processing if we are not able to reach the cardholder immediately.

Undelivered & refused shipments that are returned to CLAE are subject to return shipping fees.

 

INTERNATIONAL SHIPPING

International orders take 7 to 21 days to fulfill deliveries and may be subject to Customs inspections which may affect the time of the delivery. Shipping charges are based on the weight of the item(s) shipped to the country of destination.

DUTIES, CUSTOMS AND VAT

International orders are subject to Duties, Customs and Value Added Taxes. These charges MUST be paid upon receipt of your order. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to.

TAX POLICIES

We are required by State and Federal laws to charge sales tax on products and shipping charges of products shipped to states where we have physical stores: California.