We offer a 30-day return policy on unworn items. Exchanges can be made for a different size or color within the same time frame.

Please see our returns section for more details.

Once your order is shipped, you'll receive a tracking number via email which you can use to track your package.

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

No, but we do have select retail partners worldwide.

Refer to our size chart on the website, which provides a detailed breakdown. We also recommend removing the internal sole of one of your shoes and measuring it to compare it to our size chart for the most accurate fit.

Our shoes are crafted using a combination of premium leathers, sustainable materials, and innovative textiles to ensure both style and durability.

Depending on the material, we recommend different care methods. For leather shoes, use a soft cloth and leather cleaner. For textile shoes, a gentle wash with mild soap should suffice.

Yes, we have a range of vegan and eco-friendly footwear options. Look for the "Vegan" labels on our product listings.

Our eco-friendly range is designed to be durable, but we recommend avoiding harsh chemicals and opting for eco-friendly cleaning products.

1. Do not wash your shoes in the washing machine, it may cause deformation.

2. To clean dab with a slightly-damp clot (you can also use commercial wet wipes that do not contain alcohol in the composition (wipes for baby often do not contain alcohol).

3. For deeper cleaning, use a color-safe cleaning solution.

4. Wipe dry and store away from direct sunlight and heat.

Popular styles are often restocked. You can sign up for restock notifications on the product page.

Our shoes are designed with comfort in mind, using cushioned insoles and ergonomic designs. Many customers find them to be exceptionally comfortable for all-day wear.

In case you believe you encountered a potential issue, please do not hesitate to contact our Customer Care team to inform about what was the issue you encountered, adding a few photos and your order number and they’ll assist you.

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. 

Yes, we offer installment payment options with PayPal. 

Pay in 4 with no interest and no late fees. Buy now, pay later with PayPal's payment options. Flexible installments empower you to buy what you need now, and pay for it later. Get started.

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

Domestic orders typically take 3-5 business days, while international orders can take up to 10-15 business days.

Once an order is received in our system, it may take up to 2 business days to ship.

The delivery times vary based on location. Please refer to our shipping policy for more details.

During sales and other promotions, shipment delays may occur due to increased activity at our warehouse., This delay cannot constitute a reason for any pecuniary compensation.

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.

Yes, we offer international shipping to most countries. Shipping rates and times vary based on location.

Yes, first-time buyers can subscribe to our newsletter and receive a special discount code.

Yes, we offer digital gift cards available for purchase on our website.

We value our loyal customers and offer a rewards program.

You can reach our customer service team via email or through the contact form on our website.

Email us: support@clae.com